Scott Patron Eride 930

The Patron eRIDE 930 was designed as a system optimized for all day trail riding. Supreme integration and meticulously selected geometry paired with a powerful new Bosch drive unit deliver much more than a great ride. What you get, rather, is a sublime experience up and down the mountain, time and time again. Patron eRIDE - boss the trails.

KEY FEATURES

- Patron eRIDE Alloy Frame
- RockShox Domain 160mm Fork
- X-Fusion Nude eRIDE, 160mm, TwinLoc
- Sram NX 12 Speed
- Bosch CX, 625Wh PowerTube / SmartSystem
- Sram DB8 4 pistons Disc Brakes
- Syncros Dropper Post

Please note we are unable to ship bikes, we do however offer Click and Collect from our physical Bicycle Superstore location.

Shipping & Delivery

Bicycle Superstore offers you the option to either choose delivery or click and collect from our Bicycle Superstore physical store at check out.

Please note: All Bike orders can only be Click and Collected from our Bicycle Superstore physical store. There is no home delivery for Bikes. All bikes are assembled by one of our qualified bicycle technicians and therefore must be picked up.

•     1.    We’re pleased to offer free delivery nationwide on all orders over $100.

•     1.    Orders under $100 will incur a $5.99 delivery fee nationwide.

•     1.    The Click and Collect option is free.

•     1.    All oversize, overweight items will incur a $20 shipping fee (this pertains to Baby seats, Bike racks, Bike Trailer, Trainers)

All orders are dispatched with Courier Post.

While most orders are processed and collected by the courier the same day of business, please allow 2-3 business days for delivery. Rural and some residential areas may require an additional day(s) for delivery.

You can track your order at http://www.courierpost.co.nz by entering your tracking code (provided in your 'Order Confirmation’ email)

Further Details:
    1.    We strongly advise all customers to check goods thoroughly upon delivery before destroying packaging or removing any attached tags.
    1.    To see where your order is at in the delivery process please use your Track and Trace number sent in your order dispatch confirmation email.
    1.    Please supply a delivery address where someone will be present to receive the delivery. A signature is required for your delivery.
    1.    Unfortunately we do not currently offer delivery to PO Boxes.
    1.    Deliveries are made Monday to Friday.

Note: We do not ship internationally, this site is for NZ residents only - we have a separate site for Australian shoppers at bicyclesuperstore.com.au

For further information contact us at: takapuna@bicyclesuperstore.co.nz

WARRANTY & RETURNS POLICY: Refunds and Exchanges

At Bicycle Superstore, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if items purchased don’t fit or the items are damaged/faulty upon receipt.

    1.    Goods cannot be returned or exchanged if the customer has simply changed their mind.
    1.    Refunds and exchanges are permitted where the goods purchased do not perform as advertised.
    1.    Refunds & Exchanges will only be offered on full priced items only.
    1.    Sale or discontinued items cannot be exchanged or refunded.

How do I make a Return to Bicycle Superstore

ALL RETURNS MUST BE MADE DIRECTLY WITH YOUR LOCAL BICYCLE SUPERSTORE PHYSICAL STORE

All return enquiries must be made directly to the Bicycle Superstore location associated with your order. Please contact the Bicycle Superstore location associated with your order before returning the goods by post.

For online orders, your preferred Bicycle Superstore location associated with your order (chosen by you at checkout) will be outlined on the top your Order Invoice. This will be visible on your order confirmation email or can be located by logging into your Bicycle Superstore online account and viewing your order history.

If you cannot locate the Bicycle Superstore location associated to your order, please call: Bicycle Superstore Customer Service Team on 0800 999 499 (9am-5pm weekdays) or on email: customerservices@sheppardcycles.com

All Returns Must Have A Completed RMA Form

Our online Return Merchandise Authorization form must be completed and returned with the goods to the correct Bicycle Superstore location, in order to process a return: Return Merchandise Authorization (RMA) form.

Goods must be returned to the original Bicycle Superstore location your purchase was made from along with a completed copy of your RMA form and receipt proof of purchase, either by:

1.    Physically bringing the items to the correct Bicycle Superstore location (outlined on your invoice) or
1.    Sending them back to the correct Bicycle Superstore location (outlined on your invoice)

If Shipping Goods Back To Your Local Bicycle Superstore Location

Please send them back in the original postage box or bag they came in. Please do not tape up or attach labels direct to the retail packaging.

For your protection, we suggest that you ship the goods to us with a freight service that provides a Signature Required on delivery option. Please ensure you retain a record of your shipment until you have received your replacement or refund.

Unfortunately, your freight charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour) you are not required to pay for delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.

Refund Policy

In most cases there is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc).

1.    Goods must be returned within 30 days of receipt.
1.    Goods must be in original, saleable condition and undamaged packaging.
1.    Goods must not be fitted or used.
1.    Clothing and apparel items must have tags still attached and not be used.
1.    Goods must be accompanied with a completed Return Merchandise Authorization (RMA) form.
1.    Cycling Shorts unfortunately can’t be returned under any circumstances for hygienic reasons.
1.    Original proof of purchase must be provided.
1.    Refunds may be subject to a restocking fee of up to 10%.

Exchange Policy

1.    Exchanges can only be processed in-store at the Bicycle Superstore location associated to your original order.
1.    Exchanges can only be made for the same product in a different size.
1.    All clothing exchanges must be made within 10 days of receipt.
1.    All goods (apart from clothing) must be exchanged within 30 days of receipt.
1.    Price difference in exchanged goods will be issued by a Gift card to the value of difference.
1.    Goods must be in original, saleable condition and undamaged packaging.
1.    Goods must not be fitted or used.
1.    Clothing and apparel items must have tags still attached and not be used.
1.    Goods must be accompanied with a completed Return Merchandise Authorization (RMA) form.
1.    Cycling Shorts unfortunately can’t be exchanged under any circumstances for hygienic reasons.
1.    Original proof of purchase must be provided.

Incorrectly Supplied items

If we have sent you an item which is different to what is listed on your invoice, we will be happy to make an exchange and supply the replacement item. The replacement will be delivered Freight Free.

1.    Goods must be returned within 10 days of receipt.
1.    Goods must be in original, saleable condition and undamaged packaging.
1.    Goods must not be fitted or used.
1.    Clothing and apparel items must have tags still attached and not be used.
1.    Goods must be accompanied with a completed Return Merchandise Authorization (RMA) form.
1.    Original proof of purchase must be provided.

Sale Product Terms & Conditions

Limited stock and sizes available, until stocks last. This offer is valid on selected styles and colours listed on the following page: www.bicyclesuperstore.co.nz/collections/on-sale

All sale items are non-refundable. The items may be exchanged for an item of equal or greater value within 30 days of purchase. Exchanges are subject to stock availability. Proof of purchase is required for all exchanges.

If an exchange is not possible, a store credit note may be issued. Credit notes are valid for 12 months from the date of issue. Credit notes cannot be exchanged for cash.

These terms and conditions are subject to change without notice. The store reserves the right to refuse any exchange or return.

Warranty Issues

All Warranty enquiries must be made directly to the Bicycle Superstore location associated with your purchase.

If you cannot locate the Bicycle Superstore location associated to your order, please call the Bicycle Superstore Customer Service Team on 0800 999 499 (9am-5pm weekdays) or on email: customerservices@sheppardcycles.com

New Zealand Consumer Guarantees Act 1993 The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. New Zealand Fair Trading Act 1986 The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986. For further information contact Bicycle Superstore Customer Service at: customerservices@sheppardcycles.com or on 0800 999 499.