Syncros Clip-on 250 Saddle Bag
Please note we are unable to ship bikes, we do however offer Click and Collect from our physical Bicycle Superstore location.
Shipping
Most shipped orders will be dispatched within two business days excluding orders with stock located at our Warehouse which will dispatch within seven business days. We offer free shipping on orders over $100 NZD, New Zealand wide (excluding bikes and bulky good items), via Courier Post. Orders under $100 will incur a $5.99 delivery fee nationwide. Please note that ‘bulky good, oversize or overweight’ items will incur a $20 shipping fee, this includes indoor trainers, bike trailers, car racks, roof racks, child seats and some scooters. Please see the specific product page for more details.
All orders will be provided with a tracking number once your order is dispatched. Please note a signature is required upon delivery so please ensure you provide an address where someone is there to sign. Unfortunately we do not currently offer delivery to PO Boxes. Deliveries are made Monday to Friday.
We currently do not offer international shipping. For Australian shoppers please see our Australian site bicyclesuperstore.com.au
Deliveries can arrive within 3 business days from the date of dispatch. Please note this is Courier Post’s delivery target and a guide only. Delivery outside major towns and cities will take longer.
Please note, during sale periods and peak periods, dispatch of orders and delivery time may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing. If there is a longer than expected wait for your delivery please contact webstore@bicyclesuperstore.co.nz.
Whilst we make every effort to keep sufficient stock of items listed on our site, occasionally some products may not be available at time of processing. If we are out of stock on an item you have ordered, we will notify you via phone or e-mail.
Free Click & Collect from Store
You can order products on our website and collect them from our Bicycle Superstore Takapuna location. Place your order online and select Click and Collect as your shipping method.
Smaller items that are in-stock will be ready for collection within 4 business hours from the time of placing your order. Products that need to come from our warehouse or bikes that need to be built may take up to 7 business days to be ready for collection.
We’ll send you an sms when your order’s ready to collect.
To collect your order you must bring your order confirmation email, valid photo ID (driver’s license or passport) and your credit card used for the transaction to the store.
You can check our current stock by clicking the find in store button on the specific product page.
Terms & Conditions
Please note, during sale and peak periods, dispatch of orders and delivery time may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing in peak times. If there is a longer than expected wait for your delivery, please contact webstore@bicyclesuperstore.co.nz and one of our customer service team members will assist with your shipping enquiry.
Whilst we make every effort to keep sufficient stock of items listed on our site, occasionally some products may not be available at time of processing. If we are out of stock on an item you have ordered, we will notify you via phone or e-mail.
Returns
At Bicycle Superstore, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if items purchased don’t fit or the items are damaged/faulty upon receipt.
- Goods cannot be returned or exchanged if the customer has simply changed their mind.
- Refunds and exchanges are permitted where the goods purchased do not perform as advertised.
- Refunds & Exchanges will only be offered on full priced items only.
- Sale or discontinued items cannot be exchanged or refunded.
Please see our Returns & Exchanges page for full details.
Faulty Items
For all faulty items purchased via www.bicyclesuperstore.co.nz please email us at webstore@bicyclesuperstore.co.nz to organise warranty on your item.
New Zealand Consumer Guarantees Act 1993 The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. New Zealand Fair Trading Act 1986 The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986. For further information contact Bicycle Superstore Takapuna at: takapuna@bicyclesuperstore.co.nz or on 09 485 3834.